At Firespawn Studios, we value your trust and are committed to upholding rigorous standards of data privacy and ethical AI and product design practices. We want to assure you that we take your privacy seriously and have implemented measures to handle your data responsibly and transparently.
We do not engage in the selling of personal data. Your information is used solely to provide and improve your experience with our products, including Wickson.
We prioritize the confidentiality of your interactions with Wickson. Conversations are not stored or used beyond what is necessary for your current session.
Personal prompts and conversations with our AI will not be used to train our AI models. Our development efforts are supported by synthetic and publicly available datasets that do not compromise your privacy.
While no system can guarantee absolute security, we are dedicated to employing robust, enterprise-grade security protocols (such as encryption) to safeguard your data. We continuously work to protect your information with the same level of diligence we apply to our own.
We process data in compliance with the relevant data protection laws in the jurisdictions where we operate, including the United States, Canada, and Mexico.
We retain your data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We will retain data that is important for servicing your Firespawn account and subscriptions to our products.
You have the right to access, correct, or delete your personal information, and to object to the processing of your data.
In the event of a data breach, we will notify affected users in a timely manner, in line with legal requirements and best practices.
We do not share your personal data with third parties without your consent, except where required by law.
We comply with all applicable laws protecting children's privacy, including the Children's Online Privacy Protection Act (COPPA) in the United States, and do not knowingly collect personal information from children under the legal age.
You can opt out of receiving marketing communications from us at any time.
We may analyze aggregated and anonymized usage data to refine our algorithms and user experience. This data excludes personally identifiable information, the contents of your conversations with Wickson, and any documents or media you upload.
We will only keep your session data valid for 2 hours before Wickson will prompt you to refresh the session or log out. Any data you choose for Wickson to hold on to will remain, such as those documents you have chosen to upload into the AI's knowledgebase. The Service(s) may also utilize functional, secure encrypted cookies stored in your browser for session management as well as use embedded analytics tools that help us gain insight into the functioning and performance metrics of our sites and Service(s). These third party analytics services may include, but are not limited to Google Analytics and Microsoft Clarity.
Firespawn Studios is dedicated to enhancing your user experience while upholding our commitment to privacy and data protection. To this end, we collect only the analytics data across our products and services which we feel is necessary to provide you with and improve our services. Our minimal data collection process enables us to provide you with the services you enjoy using, while allowing us to make constant improvements and optimizations to our services and ensure market relevance and proper adherence to legal standards, while respecting user privacy.
For instance, while other AI services may train models on your user data like the prompts you send, or the conversations you have, or even sell the data to third parties, Firespawn Studios/Wickson does not train AI's on your prompts or the contents of your files, and we do not sell any of your information to third parties. We gather anonymized insights into feature usage, performance metrics, and error reports to continuously refine the functionality and stability of our service.
User feedback, including suggestions and overall service experience, is a cornerstone of our development process, though we will not monetarily compensate you for incorporated user feedback. We also closely monitor onboarding interactions to smooth the transition for new users and collect aggregate device and browser usage data to ensure consistent service accessibility and efficiency.
Our engagement metrics provide a comprehensive view of user interaction patterns, including frequency, duration, and conversion paths. This data informs our content and feature development, as well as our marketing strategies. We track retention rates and analyze the factors contributing to user churn to enhance service satisfaction and ensure we spend our time wisely on features our customers will enjoy.
We collect and summarize survey responses and support interactions, using these insights to improve user assistance and reduce future inquiry rates. High-level trends in payment methods, subscription preferences, and referral sources are analyzed to tailor our offerings and marketing efforts to better meet your needs. All analytics data is processed with robust security measures in place, and we employ anonymization techniques to prevent the identification of individual users. By engaging with Firespawn Studios, Firespawn.ai, and/or Wickson services, you acknowledge and consent to the collection and use of this analytics data as detailed in this policy. We may update this privacy policy to reflect changes in our practices or applicable laws. Significant changes will be communicated to you in a timely manner. For any inquiries regarding our data collection practices or to exercise your data protection rights, please contact our data protection officer at [contact email/information].
We may need to access or disclose information to comply with legal processes or to protect the integrity of our services.
As part of our commitment to providing exceptional services and improving user experience we may collect certain analytics when you interact with our social media profiles.
When you engage with our social media content by liking, commenting, sharing, or following our profiles, we may receive insights provided by the respective social media platforms. These insights often include aggregated demographic information, user engagement metrics, and content interaction data, etc. The data collected may vary depending on the social media platform and your privacy settings on that service.
The analytics we collect help us to:
We process the collected analytics data in accordance with applicable privacy laws and regulations. Our data processing is limited to the purposes outlined in this policy, and we take appropriate technical and organizational measures to protect the data from unauthorized access or disclosure.
We do not sell or rent your personal information to third parties. However, we may share anonymized and aggregated data with trusted partners to assist in our analytics efforts and to support our business operations.
With your consent, we may feature examples of content generated by our products in our promotional materials to highlight their potential.
We aim to keep you informed about our data practices and how we exercise our rights through regular transparency reports.
We welcome and may use your general feedback to improve our products - we will always respect the confidentiality of your contributions and we very much appreciate your feedback on anything!
Please note that while we deeply value and consider all feedback received, we cannot offer compensation for your contributions. Your input, however, directly contributes to the improvement of our products and services, which we hope will be rewarding. We are committed to fostering a collaborative environment where your voice is heard and respected.
If you have any thoughts, ideas, or comments about our products, please do not hesitate to share them with us. You can provide your feedback through our Discord and rest assured that it will be received with gratitude and used to drive positive changes within our company.
We will notify you of any significant changes to our privacy policy and explain the impact, if any, on your rights and obligations.
Should you have any privacy-related concerns or questions, please do not hesitate to contact us at sales@firespawnstudios.net.
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the following rights:
To exercise these rights, please submit a request via our online form, or contact us at sales@firespawnstudios.net. We will verify your request and respond within the legally required timeframe.
Under the Ley Federal de Proteccion de Datos Personales en Posesion de los Particulares (LFPDPPP), residents of Mexico have the following rights:
To exercise these rights, please submit a request via our online form, or contact us at sales@firespawnstudios.net. We will verify your request and respond within the legally required timeframe.
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), residents of Canada have the following rights:
To exercise these rights, please submit a request via our online form, or contact us at sales@firespawnstudios.net. We will verify your request and respond within the legally required timeframe.
We have crafted this comprehensive privacy policy to reflect our dedication to protecting your rights and ensuring transparency in our data practices. Our goal is to provide a secure and trustworthy environment for you to interact with Wickson and all Firespawn Studios products, supporting your creativity and curiosity with the assurance of privacy and ethical standards. Should you have any questions or require further information, please do not hesitate to contact us at sales@firespawnstudios.net.