Firespawn Studios, Firespawn.ai, and Wickson AI Privacy Policy


Last updated 02/09/2025

Our Commitment to Privacy and Ethical Data Use

At Firespawn Studios, we value your trust and are committed to upholding rigorous standards of data privacy and ethical AI and product design practices. We want to assure you that we take your privacy seriously and have implemented measures to handle your data responsibly and transparently.

Contact Information

Should you have any privacy-related concerns or questions, please do not hesitate to contact us at sales@firespawnstudios.net.

Definitions

"Personal Information" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household, including but not limited to:

Data Collection Categories

We collect and process the following categories of data:

1. Account Information:

2. Technical Data

3. Usage Data

4. Communication Data

We Respect Your Data

We do NOT engage in the selling of personal data. Your information is used solely to provide and improve your experience with our products. We don't store copies of the original files or data processed through the API.

Your Conversations Stay Private

Conversations and media contents are not stored or used beyond what is necessary for your current session or the processing of the media.

We Exclude Personal Data from Training

Personal prompts and conversations through our API will not be used to train AI models. Our AI development efforts are supported by synthetic and publicly available datasets that do not compromise your privacy.

Your Data's Security is Our Focus

While no system can guarantee absolute security, we are dedicated to employing robust, enterprise-grade security protocols (such as encryption) to safeguard your data. We continuously work to protect your information with the same level of diligence we apply to ourselves.

International Data Processing

We process data in compliance with the relevant data protection laws in the jurisdictions of the United States, where we operate, including, Canada, and Mexico.

Data Retention

We retain your data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We will retain data that is important for servicing your Firespawn account and subscriptions to our products.

Data Retention Periods

Our system maintains strict retention periods for different types of data:

User Rights

You have the right to access, correct, or delete your personal information, and to object to the processing of your data.

Data Breach Notification

In the event of a data breach, we will notify affected users in a timely manner, in line with legal requirements and best practices.

Third-Party Data Sharing

We do not share your personal data with third parties without your consent, except where required by law.

Children's Privacy

We comply with all applicable laws protecting children's privacy, including the Children's Online Privacy Protection Act (COPPA) in the United States, and do not knowingly collect personal information from children under the legal age.

Marketing Communication Choices

You can opt out of receiving marketing communications from us at any time. We provide convenient notification settings in the dashboard.

Service Improvement

We may analyze aggregated and anonymized usage data to refine our algorithms and user experience. This data DOES NOT include any personally identifiable information or the contents of any documents or media you upload.

Cookies or Session Data Retention

The Service(s) may utilize functional, secure encrypted cookies stored in your browser for session management as well as the use of embedded analytics tools that help us gain insights into the functionality and performance metrics of our sites and Service(s). These third party analytics services may include, but are not limited to Google Analytics and Microsoft Clarity.

Analytics Data Collection and Use

Firespawn Studios is dedicated to enhancing your user experience while upholding our commitment to privacy and data protection. To this end, we collect only the analytics data across our products and services which are necessary to provide you, the customer, pertinent account metrics as well as improve our services.

Firespawn Studios does not train AI's on your prompts or the contents of your files, and we do not sell any of your information to third parties. We gather anonymized insights into feature usage, performance metrics, and error reports to continuously refine the functionality and stability of our services.

User feedback, including suggestions and overall service experience, is a cornerstone of our development process, though we will not monetarily compensate you for incorporated user feedback. We closely monitor onboarding interactions to smooth the transition for new users and collect aggregate device and browser usage data to ensure consistent service accessibility and efficiency. We would love to have your feedback on how we can improve!

Our engagement metrics helps inform our content, feature development, and marketing strategies. We track retention rates and analyze the factors contributing to user churn to enhance service satisfaction and ensure we spend our time wisely on features our customers will enjoy.

We collect and summarize survey responses and support interactions, using these insights to improve user assistance and reduce future inquiry rates. High-level trends in payment methods, subscription preferences, and referral sources are analyzed to tailor our offerings and marketing efforts to better meet your needs. All analytics data is processed with robust security measures in place, and we employ anonymization techniques to prevent the identification of individual users. By engaging with Firespawn Studios services, you acknowledge and consent to the collection and use of this analytics data as detailed in this policy. We may update this privacy policy to reflect changes in our practices or applicable laws. Significant changes will be communicated to you in a timely manner. For any inquiries regarding our data collection practices or to exercise your data protection rights, please contact us at sales@firespawnstudios.net

Compliance with Legal Obligations

We may need to access or disclose information to comply with legal processes or to protect the integrity of our services.

User Analytics and Social Media Interactions

As part of our commitment to providing exceptional services and improving user experience we may collect certain analytics when you interact with our social media profiles.

Collection of Analytics Data

When you engage with our social media content by liking, commenting, sharing, or following our profiles, we may receive insights provided by the respective social media platforms. These insights often include aggregated demographic information, user engagement metrics, and content interaction data, etc. The data collected may vary depending on the social media platform and your privacy settings on that service.

Purpose of Data Collection

The analytics we collect help us to:

Data Processing and Sharing

We process the collected analytics data in accordance with applicable privacy laws and regulations. Our data processing is limited to the purposes outlined in this policy, and we take appropriate technical and organizational measures to protect the data from unauthorized access or disclosure.

We do not sell or rent your personal information to third parties. However, we may share anonymized and aggregated data with trusted partners to assist in our analytics efforts and to support our business operations.

Showcasing Our Capabilities

With your consent, we may feature examples of content generated by our products in our promotional materials to highlight their potential. You may opt out of this by contacting our customer service.

Transparency

We aim to keep you informed about our data practices and how we exercise our rights through regular transparency reports and updates to our policies. Please contact us for more information regarding out Transparency Reporting.

User Feedback

We welcome and may use your general feedback to improve our products - we will always respect the confidentiality of your contributions and we very much appreciate your feedback on anything!

Please note that while we deeply value and consider all feedback received, we cannot offer compensation for your contributions. Your input, however, directly contributes to the improvement of our products and services, which we hope will be rewarding. We are committed to fostering a collaborative environment where your voice is heard and respected.

If you have any thoughts, ideas, or comments about our products, please do not hesitate to share them with us.

Policy Updates

We will notify you of any significant changes to our privacy policy and explain the impact, if any, on your rights and obligations.

California Residents' Rights (CCPA/CPRA Compliance)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the following rights:

To exercise these rights, please contact us at sales@firespawnstudios.net. We will verify your request and respond within the legally required timeframe.

Mexico Residents' Rights (LFPDPPP Compliance)

Under the Ley Federal de Proteccion de Datos Personales en Posesion de los Particulares (LFPDPPP), residents of Mexico have the following rights:

To exercise these rights, please contact us at sales@firespawnstudios.net. We will verify your request and respond within the legally required timeframe.

Canada Residents' Rights (PIPEDA Compliance)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), residents of Canada have the following rights:

To exercise these rights, please contact us at sales@firespawnstudios.net. We will verify your request and respond within the legally required timeframe.

We have crafted this comprehensive privacy policy to reflect our dedication to protecting your rights and ensuring transparency in our data practices. Our goal is to provide a secure and trustworthy environment for you to interact with Wickson and all Firespawn Studios products, supporting your creativity and curiosity with the assurance of privacy and ethical standards. Should you have any questions or require further information, please do not hesitate to contact us..